Wynne Consulting
Field Service Manager – Process & Power Industries – Crewe
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Crewe, Cheshire | £60,000–£70,000 + 10% bonus | On-Site, with international travel as required
As Field Service Manager Europe, you’ll take full ownership of our European service setup, from quoting and planning through execution, documentation and profitability. You’ll lead a team delivering critical service work across process and power industry plants, ensuring top-tier HSE standards, flawless execution and exceptional customer satisfaction.
This is a role for a leader who thrives in a matrix organisation, enjoys building structure and knows how to elevate service operations to world-class levels.
Key Responsibilities
- Lead and continuously develop the European Field Service organisation to meet and exceed annual and strategic targets.
- Create and implement a European service strategy aligned with global standards.
- Drive cross-selling of related products and shutdown-related services.
- Improve cost efficiency, processes, OTD, availability, replenishment time, quality and risk management.
- Oversee and enhance quote performance for service jobs.
- Manage planning and logistics for resources, parts, tools and travel.
- Ensure full compliance with HSE regulations and customer-specific requirements.
- Maintain and develop certification requirements for field service staff.
- Lead invoicing, post-calculation and profitability tracking for all service jobs.
- Ensure accurate documentation and data storage for completed work.
- Coach, guide and train field service personnel and other relevant staff.
- You Will Work Closely With
- Regional and global operations leadership.
- Sales teams.
- Quality, HSE and finance functions.
- External customers and certification bodies.
Experience & Background
- Five years’ experience in field service within process or power industry plants.
- Strong background in operations or manufacturing.
- Three or more years of leadership experience, ideally in an international environment.
- Technical expertise in Static Sealing Solutions, Expansion Joints or piping equipment.
- Experience with inspection, service execution and technical requirements.
- Strong communication skills, verbal, written and customer-facing.
- Experience with change implementation and building international teams.
- Solid IT skills, including MS Office and SAP.
- Flexible, organised and willing to travel internationally as required.
Please click the ‘Apply’ button.